System Status
WSM Network Connectivity and Systems News. If something is wrong, we'll let you know...
Domain Service is ONLINE
Update: Mon Jul 8 18:12:54 CDT 2013
The Customer Portal for ordering and managing domain service is back ONLINE. Our Control panel and Portal connects directly to our Registars platform. We're waiting to hear back from them regarding their outage.
Update: Mon Jul 8 18:12:54 CDT 2013
The Customer Portal for ordering and managing domain service is OFFLINE. We're working with our Registrar to determine the cause and restore service. We're very sorry for the inconvenience.
Update: Thu May 9 15:16:03 CDT 2013
Our email support is getting a little internal face lift. In the next few days you're going to start seeing ticket numbers in the subject line of our responses to your email. We're expanding our support crew and in an effort to better serve you we needed a better email support method. So while the ticket numbers aren't that pretty looking, it's for your benefit and ours and we're quite excited!
Update: Wed May 1 12:06:04 CDT 2013
Hooray for Spring! It's a glorious 78 degrees outside. (More like summer than spring really.) Thought it would be winter for ever. The tree's and flowers outside are finally starting to bloom. In honor of weather too nice to be stuck inside we're running a new promo for May. $20.00 for 2 Year new domains for .Com, .Net and .Org. So that's $10.00 bux per year. :)
Update: Wed Apr 10 09:05:28 CDT 2013
Phone lines have been restored to their working order. Thank you for your patience and we're sorry for any inconvenience this may have caused you trying to reach us!
Update: Tue Apr 9 09:08:47 CDT 2013
We're experiencing problems with the phone lines. Both the 800 number and 502 number report invalid extension errors. We're working with our provider to resolve some 'SIP trunk issues' with XO. In the mean time you can reach support at 302-444-6496. We're very sorry for the inconvenience! :(
Update: Wed Feb 6 11:45:13 CST 2013
February Promotion: $4.00 off 1 year registrations and renewals for .Net. Just $11.00. This covers auto-renewals scheduled for the rest of this month.
Update: Thu Jan 3 09:56:25 CST 2013
January Promotion: $2.00 off 1 year registrations and renewals for .Com. Just $13.00. This covers auto-renewals scheduled for this month. Happy New Year!
Update: Fri Dec 28 15:07:42 CST 2012
We'll have limited support Monday Dec 31st and Tuesday Jan 1st while we celebrate New Year's. We hope you have a wonderful and safe holiday and we'll see you next year!!
Update:Mon Dec 3 15:41:41 CDT 2012
December's Promotion is in effect! $9.25 1 yr registrations and renewals for .US :)
Update:Wed Nov 21 11:30:07 CST 2012
As we'll be celebrating the Holiday we'll have very limited support Thursday November 22nd. We wish a happy, thankful and yummy Thanksgiving to you and yours.
Update:Fri Nov 2 09:30:21 CDT 2012
November's Promotion is in effect! $20.00 2 year new registrations for .Com :)
Update:Mon Oct 1 09:39:20 CDT 2012
October's Promotion is in effect! $10.00 1 year new registrations and renewals for .Org and .Biz! :)
Update:Wed Sep 5 11:33:44 CDT 2012
September's Promotion is in effect! $13.50 for 1 year registrations and renewals and $22.50 for 2 year registrations and renewals for .Com domains.
Update:Mon Sep 3 09:26:26 CDT 2012
Happy Labor Day. A day of rest and relaxation for some. Extra long hours and work for others and a reminder and deep thanks to all those working in this wonderful country that allow us to have what we do. We humbly thank you.
In honor of the day please enjoy $10.00 registrations and renewals for .com, .net and .org all day today.
Update:Thu Aug 23 17:59:30 CDT 2012
Email issues have been resolved! You can now retrieve login details and transaction receipts. Sorry again for the inconvenience this has caused you.
Update:Thu Aug 23 14:19:31 CDT 2012
We're experiencing technical difficulties regarding sending out system mails for transaction receipts and account login emails. Our registrar is aware of the problem and is working on resolving the issue. Transaction receipts are still available under Transaction History so once the email system is back up as it should you can use the re-send email option. If you need your login details emailed to you please contact us at domainsupport@wsmdomains.com and we can get them sent to you. We're sorry for the trouble!
Update:Wed Aug 1 09:21:34 CDT 2012
August Promo is in effect! 25.00 for 2 Yr registrations and renewals for .Com and 22.00 for 2 Yr registrations and renewals for .Org! That's 5 dollars off of .com and 8 dollars off .org!
Update:Tue Jul 31 10:09:02 CDT 2012
Our phone issues have been resolved and our support numbers are now routing correctly to our call center. Thank you for your patience, we're sorry for the troubles.
Update:Mon Jul 30 10:50:02 CDT 2012
We're still working with our phone provider to resolve routing issues to our call center but we're now routing the WSM support numbers to an alternate number so we're able to receive inbound calls again. If you are prompted to leave a voice mail message please do so so that we can call you back promptly.
Update:Mon Jul 30 09:36:34 CDT 2012
We're experiencing a phone outage in our Newark Call center that is resulting in our phone numbers reporting a 'not in service' message. We're working on restoring phone service asap. If you're trying to reach us and you can not please email domainsupport@wsmdomains.com with a name and number to reach you at so that we can call you.
Update:Thu Jul 26 15:45:23 CDT 2012
Credit card processing should be running more smoothly now. Some adjustments were made to better accommodate our customers. If you do receive a credit card not approved error message please let us know so that we can diagnose the problem.
Update:Mon Jul 23 10:41:37 CDT 2012
Credit Card not approved errors. We're currently experiencing problems processing some credit cards. If you receive a 'credit card not approved' error please let us know. Our Registrar has recently made some changes to their anti-fraud suite that are resulting in customers who have successfully submitted orders in the past to now receive processing errors. If you're not able to save a card to file or you cannot order or renew a domain with your saved card please call us so that we can renew with you over the phone while we're working with our registrar to resolve this issue. We're very sorry for the trouble this may cause you.
Update: Mon Jul 2 09:50:38 CDT 2012
In observance of Independence Day we'll have limited support on Wednesday July 4th. We hope you have a safe and happy Holiday!
Update: Mon Jul 2 09:39:51 CDT 2012
July Promotion is in effect! $10 for 1 year new registrations and 1 year renewals for .Net and .US. This includes .Net and .US domains scheduled to auto-renew all month!
Update: Fri Jun 1 09:37:32 CDT 2012
June Promotion is in effect! $13.50 for 1 year new registrations and 1 year renewals for .Com. This includes .Com domains scheduled to auto-renew all month!
Update: Fri May 25 15:56:14 CDT 2012
In observance of Memorial Day we'll have limited support on Monday May 28th. We'll return in full Tuesday. We hope you have a safe and happy Holiday!
System Maintenance Notice: Wed May 9 14:22:52 CDT 2012
A Maintenance Window is Scheduled for: Saturday May 12, beginning at 10:00 AM UTC (5 AM EST) for approximately 20 minutes for system updates. During this window our control panel may be OFFLINE. You may not be able to log in to your account or submit orders for new domains, transfers and renewals. Thank you for your understanding.
Update: Tue May 1 20:06:42 CDT 2012
May Promotion is in effect! 1 Year new registrations, renewals and transfers only 12.00 for .Mobi, 22.00 for .Me and .Ws and only 23.00 for .Co!
Update: Mon Apr 2 09:08:48 CDT 2012
April Promotion is in effect! Only $10.50 for 1 year registrations and renewals on .Info, .Biz and .Us!
Update: Fri Mar 23 14:36:43 CDT 2012
We're working on how-to and demo videos, see what we've got so far: How-to Videos
Update: Thu Mar 1 07:21:10 CST 2012
March Promotion is in effect! Only $11.50 for 1 year registrations and renewals on .Com, .Net and .Org!
Update: Thu Feb 23 11:25:39 CST 2012
We have a ticket open with our registrar regarding login emails not being received. If you've requested your login details within the last few days, you may be getting them now. It seems they were queued and sending was delayed. We're sorry for the inconvenience.
Update: Tue Feb 14 10:26:02 CST 2012
Happy Valentines Day! 1 year registrations and renewals for .Com are $10.50 today. :) xoxo
.ORG Maintenance Window Scheduled
The .ORG Registry has scheduled a 4 hour Maintenance Window for Saturday Feb. 11, 2012 between 3 PM and 7 PM EST. During this window it may not be possible to register, manage or renew your .org domain names.
Update: Thu Feb 9 15:28:01 CST 2012
Our system update to remove the automatic checkbox for email forwarding service from the order page is still running. We did not anticipate for it to take this long and we sincerely apologize for the hassle this is causing you during the registration and renewal checkout process. We appreciate your patience.
Update: Mon Feb 6 12:25:13 CST 2012
It has come to our attention that the email forwarding service is automatically checked during the check out process in the pricing page. Please uncheck this box for your domain orders and renewals if you do not want it enabled. We are performing a system update to remove and correct this. As a result you may see In Progress entries regarding email forwarding deletion displayed at the top of your account. Please do not panic. We're simply going through and removing the default option for customers who have not ordered and enabled forwards. We expect this to be done within 48 hours. Afterwards email forwarding service will display as an option but will not be checked by default. We're sorry for the inconvenience.
Update: Fri Jan 27 10:13:05 CST 2012
Maintenance is essentially completed and we've rolled out our new site! Please let us know any issues or errors you run into.
Update: Wed Jan 25 15:04:00 CST 2012
Maintenance is progressing well and we are still on track for completion this evening.
Update: Mon Jan 23 10:04:22 CST 2012
Maintenance Window has begun. In 3 days or less (we hope less) we'll be shiny new. Once we're all moved to the new system we'll be rolling out our new site. We appreciate your patience during this transition. Any new domains ordered during our Migration will be moved at the end of our Maintenance Window and any orders for transfers in will be moved over once transfers are completed.
Update: Fri Jan 20 16:39:26 CST 2012
It's official. Our Migration Window starts Monday January 23rd, 11 am EST. Read about it here: Migration Announcement Email
Update: Wed Jan 18 16:13:47 CST 2012
Take a sneak peek of our new website. In theory some control panel shots should be added in as well. New Design!
Update: Fri Jan 13 16:45:43 CST 2012
Renewal Reminder Schedule Change:
We have received many requests from customers asking if we could stop sending out the 90 day renewal reminder notifications. We know many of you are receiving reminders from us quite frequently and in an effort to help reduce the amount of email you receive we have decided to eliminate the 90 day renewal reminders. Going forward you'll receive the 60 day, 30 day, 5 day and if not renewed the post 10 day expiry reminders.
Payment Method Change in new Control Panel:
Also, we have come to the realization that once our migration is complete and we're all on the new registration and management system we will no longer be able to accept check and PayPal payments. All payments must be made with a credit card or debit card. We do not want to leave anyone behind. If you need to pay by check, please let us know! We can help you find a solution. For PayPal users, the PayPal debit card can be used we just won't be able to submit domain orders and renewals from payments sent to our paypal address. This payment method change will be in effect apon migration completion.
We greatly apologize for any inconvenience this payment method change may cause you.
Update: Thu Dec 29 12:11:12 CST 2011
Another email has been sent just now, did you receive it? If not here's the scoop. We've created an FAQ to help address some questions received and we're also on the hunt for some beta-testers!
Read the FAQ here: Migration FAQ
(Sign up for Beta-Testing here: Beta-Tester Sign-Up - this is no longer available)
Also, in celebration of the New Year our office will be closing an hour early on Friday the 30th and we will be closed Monday January 2nd, 2012.
We hope everyone has had a wonderful year and we look forward to being with you for an even better one in 2012. :)
Have a happy and wonderful Christmas!
Update: Tue Dec 6 13:23:12 CST 2011
Gmail didn't really like the email we sent out yesterday. We're sending a hopefully more compatible one to the gmail users out there now. Sorry for the trouble!
Update: Mon Dec 5 15:25:21 CST 2011
Our first email batch has just gone out. Haven't seen it? Take a look here:
Update: Tue Nov 22 12:46:54 CST 2011
Migration Date Update: We'll be performing beta testing the week of January 9th and our Domain and DNS Service migration date is scheduled for the week of January 23rd. It will be announced a head of time but we'll be performing a domain migration, and we'll have a maintenance window of 2 to 3 days. We will also be migrating DNS service to a new platform, and during the maintenance window no changes can be made to name servers or dns zone files. It was our desire to be all set up with the new system before the end of the year but we don't want to rush things before the holiday season.
WHAT SHOULD CUSTOMERS DO TO ENSURE A SMOOTH TRANSITION?
We suggest you look at your domain renewal list, take note of the domains you have in there and make sure you have valid contact information. Need help? Contact us.
Domain profiles will be migrated based on domains bundled in the same account and a master account contact will be based on the Organization Contact. We suggest you use the SAME email address for the organization contact for all domains within your account just like you do for your administrative contact.You'll be able to update the master contact information and all domain contacts in your new control panel.
Also, NEW passwords will be assigned for your profiles and this new password email will be sent to your organization contact email address. Make sure you have a valid email address! We cannot stress this enough. Usernames will remain the same. You'll be able to change passwords in the new control panel.
_________________________________
Change is coming! BIG Change. By the start of the new year WSMDomains.com will be sporting a new control panel. Please stay tuned in the upcoming weeks for email communications and updates regarding the process and features.
Here are a few of the features that will be available within the new system:
Set domain forwarding in the control panel, update forwards in bulk
Save multiple credit cards on file with nickname associations
View Order Transaction History
More TLD's available, like .CO, .WS, .ME and .LI
You'll still be able to order, renew and transfer domains in your control panel
New, better credit card processing. Automatic refunds for failed transfers.
Order domain redemption requests online
Email Forwarding service sold in packs of 10 for a low cost. Email forward cost will be prorated to match your domains expiry date
Pricing Promotions
FREE whois privacy for all supported domains!
What should customers do to prepare?
Take inventory of your domain list. Do you have all of your domains in one account together or spread across multiple profiles? We'll be migrating domains based on profiles. It is important you know what domains you have in each account. Look at your domain renewal list.
Do you know your username and password? If you don't, now is the time to send the login details to yourself. Is your email address invalid, get it updated! We can help.
It is critical you have valid whois contact information. It would be a shame if we made an acount with outdated info and you don't receive important information from us.
We're so excited for this change. We're going to be able to provide many services that you have been asking for, and that we've wanted to be able to provide for a long time. Stay tuned for more!
Sincerely,
The WSM Crew
